Guide Responding to a dogmatist

Here is the Cyber Hate Assistant’s guide to responding to dogmatists.

  1. Validate the person’s feelings and needs, but set clear boundaries.
  2. Write calmly. 
  3. Present alternative ways of looking at the matter.
  4. Summarize what has happened to others (friends, family, colleagues, organization). 
  5. Be clear, and stick to the subject.
  6. Assume that the dogmatist is recording and taking screenshots of the conversation. 
  7. Only answer questions, nothing more. 
  8. Avoid mistakes, and keep promises.
  9. Give the dogmatist the last word.