Guide Responding to a dogmatist
Here is the Cyber Hate Assistant’s guide to responding to dogmatists.
- Validate the person’s feelings and needs, but set clear boundaries.
- Write calmly.
- Present alternative ways of looking at the matter.
- Summarize what has happened to others (friends, family, colleagues, organization).
- Be clear, and stick to the subject.
- Assume that the dogmatist is recording and taking screenshots of the conversation.
- Only answer questions, nothing more.
- Avoid mistakes, and keep promises.
- Give the dogmatist the last word.