Guide How to respond to an internet troll

This is the Cyber Hate Assistant’s guide to responding to internet trolls. At Make Equal, we use this when we have problems with trolls.

  • React quickly, if it is public.
  • Ask someone else to read and interpret.
  • Do not react in a panic.
  • Never answer in affect. 
  • Avoid being defensive.
  • Avoid irony and sarcasm.
  • Be personal.
  • Use simple language.
  • Be objective and clear.
  • Be transparent.

Internet Trolls